Implementation of the Customer First CS Policy

 

Under the slogan "One Mizuho: Building the future with you," we aim to be an industry-leading financial services provider offering our customers the best possible services. We also aim to continue being an invaluable partner positively contributing to each customer and the economies and the societies in which we operate. 

What does customer satisfaction (CS) mean at Mizuho Bank?

At Mizuho, we strive to maintain and enhance our medium– to long–term business relationships with our customers by instilling in them a strong sense of satisfaction and trust in our bank. To this end, we ensure that all our employees are constantly aware of the key customer first philosophy when they carry out their duties in the service sector. We also work to ensure this philosophy is reflected in the words and deeds of our employees.

This is also why we never forget the importance of listening to a wide–range of customer opinions. By taking the feedback of each of our customers very seriously and striving to respond appropriately, we aim to meet all of our customers’ needs.